WeLL System Status

Fri Oct 2 12:08:50 PDT 2009

A little after 11:15am PDT we had problems with our DNS that made the WELL disappear for approximately 16 minutes for anybody who was not logged in at the time. All of our machines were running smoothly, but due to the DNS problem, our services were unavailable to new external connections during that period. Most email sent to addresses in the well.com domain will be re-sent. However, retrying depends on how other services configure their email servers. There is a chance that some email could have bounced back to the sender saying it was a "fatal error".

We are sorry for the inconvenience.

Thu Sep 10 09:07:33 PDT 2009

Mail delivery has resumed. It will take some time - several hours, at least - for the backlog of mail to be delivered.

Thurs Sep 10 8:16 PDT 2009

The WELL's mail servers were updated last night and rebooted. However, this morning reports from dozens of members confirmed that a further fix is needed. We are working on it right now, and delivery of mail will resume as soon as the fix is completed. We are sorry for the inconvenience.

Tue Sep 8 15:48 PDT 2009

The WELL's mail servers will be down for a system software update between 7:30 and 8:30pm Pacific time on Wednesday September 9th. No email will be delivered or sent during this time. The WELL will queue incoming mail, and it will be delivered when the update is completed.

Fri Aug 7 09:20 PDT 2009

PicoSpan is unreachable at this time. We're working on the problem. Access to the conferences is available via the Web.

Fri Jun 5 13:56:09 PDT 2009

The Web interface to WELL conferences (user.well.com) will be taken out of service Monday June 8th from 8pm till 1am US Pacific Time so we can move the database from one host machine to another. This should prevent certain slowdowns. Complete Plan members may use ssh for PicoSpan (command line) access to conferences.

During the downtime, we will also reboot the mail server (mh.well.com). Mail service should be back up again in fewer than 30 minutes. While the mail server is down, you won't be able to get new mail. Incoming mail will be delivered after the mail server is back online.

We apologize for any inconvenience these preventative moves may cause.